Help & Frequently Asked Questions
Find answers to common questions below. If you still need help, contact help@puffin.care.
General Questions
What is the Puffin Pilot Program?
The Puffin Pilot Program is a study aimed at [briefly explain program goal]. Participants use the Puffin device and app to [briefly explain purpose].
How long does the pilot last?
The pilot program is scheduled to run for [duration, e.g., 6 months] starting from [start date].
Device & App
My device won't turn on.
Ensure the device is fully charged. Press and hold the power button for 5 seconds. If it still doesn't turn on, contact support.
I can't pair the device with my phone.
Make sure Bluetooth is enabled on your phone and the Puffin device is charged and powered on. Try restarting both your phone and the Puffin device. Check the Setup Instructions for detailed pairing steps. If problems persist, contact support.
Where can I download the app?
You can download the app from the iOS App Store or the Google Play Store. (Replace # with actual links)
Data & Privacy
What data does the Puffin device collect?
The device collects [list types of data, e.g., environmental data, usage patterns]. For full details, please see our Privacy Policy.
How is my data used?
Data is used solely for the purposes of the pilot program, including [list purposes, e.g., analysis, improving the system]. Please review the Privacy Policy and Terms of Service for more information.
How can I withdraw from the study and remove my data?
If you wish to withdraw from the pilot program and request the deletion of your data, please visit the Withdrawal Information page for instructions.
Contact Support
If your question isn't answered here, please email us at help@puffin.care.