Setup Instructions

This page provides detailed instructions for setting up the Puffin pilot equipment and app.

Step 1: What's in the Package

List:

Puffin device
Instruction card
Airway clearance adaptor
USB-C charge cable
Flexible tubing
Spacer (for packing)
Case

Package contents

Step 2: Charging the Device

Any USB-C charger or cable can be used. When charging, the red light will come on (this can be hard to see). The red light will turn off when fully charged.

Charging the device

Step 3: Assemble the Mouthpiece Adapter

1: Overview

2: Press small end of flexible tube over the attachment point on back of device. You may need to squish this over using a thumb and finger. Once on, you should be able to pull the tube lightly without it coming off.

3: Press the large end of the flexible tube on the measurement port on the adaptor.

4: Fully assembled device

Step 4: Store Unused Components

Flexible tube and USB-C cable can be stored wrapped around the recessed adaptor holder. Push adaptor firmly into place as shown on image. Puffin device will clip in next to this. If desired, the foam can be placed on top of adaptor and the card placed on top of this to prevent movement when closed.

Store components in case

Step 5: How to Hold the Device

The device can be held in one hand in portrait mode or rested on the table or other surface in landscape mode.

How to hold the device

Step 6: Download App and Initial Setup

1: Download from App Store

2: Tap Get Started

3: Login using credentials provided to you. If you did not receive credentials please email help@puffin.care

4: Turn on your device

5: Start WiFi connection

6: Select your network

7: Please wait

8: Tap Join

9: Tap Allow

10: Enter your home WiFi credentials. Tap the dropdown to view available networks. The first puffin_network can be left as is for backup. The device will connect to the first available network listed. Check that password or SSID was not capitalized unintentionally.

11: Switch back to Puffin app

12: Tap Next to continue

13: Pair with your device

14: Enter the pair code that should now be shown on your device

15: Setup complete

Important: Please contact help@puffin.care if you have any problems setting up and we'll setup time to call.

Step 7: Manual WiFi Setup (Alternative Method)

If WiFi does not connect, make sure the Puffin Device is on and in WiFi setup mode.
Open the Settings app on your device and select Wi-Fi
Select "Puffin". If not showing, try restarting the Puffin Device
Enter home WiFi credentials into portal and press save

1: Manual setup option

2: Go to iOS Settings

3: Select Puffin network

4: Enter WiFi credentials and save

Return to Puffin app

Continue setup

Note: Check that password or SSID was not capitalized unintentionally when entering credentials.

Step 8: Adding Another Device

Tap View / Edit Devices
Connect / Pair Device
If not connected to WiFi, select "connect"
Enter pair code shown on Puffin device once connected to WiFi. (If the device is paired with another account the code will not show. If this is the case, contact the Puffin team)

1: Tap Add a Device

2: Connect / Pair Device

3: Configure WiFi if needed

4: Enter pair code

Step 9: How to Logout

Tap View Prescription
Tap Edit Profile
Tap Logout

1: Tap View Prescription

2: Tap Edit Profile

3: Tap Logout

Step 10: Using iPhone Hotspot (No WiFi Available)

If you need to use your iPhone's hotspot to connect the device, please follow these instructions carefully otherwise the device may not connect.

You will need to connect to the device first and manually enter your hotspot credentials (see Step 7)
Open your device's Settings app then Personal Hotspot
Turn on "Maximize Compatibility"
Keep open and restart the device

1: Use iPhone Hotspot option

2: Open Settings > Personal Hotspot

3: Turn on Maximize Compatibility

4: Keep open and restart device

Note: The personal hotspot settings page must be open every time the device tries to connect to your hotspot. Please make sure this is open on your phone then restart the Puffin Device. The device should remain connected until it is turned off or sleeps and you can then navigate your device away from this page.

Download Puffin Pal on the App Store

Step 1: What's in the Package

List:

Puffin device
Instruction card
Airway clearance adaptor
USB-C charge cable
Flexible tubing
Spacer (for packing)
Case

Package contents - Puffin device, charging cable, and adapters

Step 2: Charging the Device

Any USB-C charger or cable can be used. When charging, the red light will come on (this can be hard to see). The red light will turn off when fully charged.

Charging the device

Step 3: Assemble the Mouthpiece Adapter

1: Overview

3: Press the large end of the flexible tube on the measurement port on the adaptor.

4: Fully assembled device

Step 4: Store Unused Components

Store components in case

Step 5: How to Hold the Device

The device can be held in one hand in portrait mode or rested on the table or other surface in landscape mode.

How to hold the device

Step 6: Download App and Initial Setup

Download the Puffin Pal app from Google Play Store
Create an account or log in with your existing credentials
Turn on your Puffin device by pressing the power button (you'll see the Puffin logo appear)
The app will guide you through connecting your device to WiFi (note: this process may vary by Android manufacturer)
Follow the on-screen prompts to pair your device
When the captive portal appears, tap "Save" to store your WiFi credentials on the device
Return to the Puffin app to complete pairing

Join test program

Download from Play Store

Tap Install

Open the app

Tap Get Started

Turn on your device

Start WiFi connection

Allow location access

Open WiFi settings

Connect to Puffin WiFi

Tap Puffin network

Enter WiFi password

Tap Save

Switch back to Puffin app

Tap Next to continue

Pair with your device

Setup complete!

App home screen

Important: Location permission is required on Android for Bluetooth scanning. Your location is not tracked.

Step 7: Adding Another Device

Add additional Puffin devices to your account.

Tap Add Device

Connect new device

Configure WiFi

Complete pairing

Step 8: Account Settings and Logout

Manage your account settings and logout process.

View prescription

Edit profile

Tap Logout

Step 9: Manual WiFi Setup (Alternative Method)

If automatic setup doesn't work, use manual WiFi configuration through Android settings.

Open Android WiFi settings

Tap Puffin network

Enter WiFi credentials

Tap Save

Note: After manual setup, return to the Puffin app to complete device pairing.

Troubleshooting Android Issues

Common Android-specific issues and solutions:

Device not appearing: Ensure Location is enabled (required for Bluetooth scanning)
App stops in background: Disable battery optimization for Puffin Pal in Settings
Connection issues on Samsung: Check if Puffin Pal is in the sleeping apps list and remove it
Bluetooth keeps disconnecting: Enable "Unrestricted" battery usage for the app
WiFi captive portal not appearing: Try using Chrome browser if default browser doesn't work

Important: Many Android devices require Location permission for Bluetooth to work. This is an Android system requirement, not a Puffin requirement. Your location is never tracked or stored.

Get Puffin Pal on Google Play